Questions & Answers
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🛒 Ordering & Account Questions
Do I need an account to shop at Navshya?
No — you can checkout as a guest without creating an account. However, creating an account helps you track orders faster and view past purchases.
How do I place an order?
- Browse products and choose your favorite items.
- Select size/color (if applicable) and click Add to Cart.
- Go to Cart → Checkout and enter your shipping & payment information.
- Review & place your order.
Can I modify my order after placing it?
Orders can be changed only before processing starts. For regular products, request changes within 6 hours. For print-on-demand (POD) products, changes must be requested within 1 hour, before printing begins.
📦 Shipping & Delivery
How long does delivery take?
- Standard items: 3–7 working days
- Print-on-Demand (POD) items: 7–12 working days
Delivery times vary based on your location and courier partner performance.
How can I track my order?
Once shipped, you will receive tracking details via email/SMS.
Click the tracking link to view the live status of your order.
Do you ship across India?
Yes. We deliver to most serviceable PIN codes across India.
💳 Payment Questions
What payment methods do you accept?
We accept all major payment options:
- Credit/Debit Cards
- UPI
- Net Banking
- Wallets (e.g., Paytm, PhonePe)
(Available methods appear at checkout.)
Payments are processed securely through trusted gateways.
Is my payment information safe?
Yes — all transactions are encrypted and handled by secure payment partners. We never store your card details on our servers.
🔄 Returns, Replacements & Refunds
What is your return policy?
We accept returns only if the product delivered is:
- Damaged
- Defective
- Incorrect
You must notify us within 48 hours of delivery with photos and an unboxing video.
How do I request a return or replacement?
Email us at support@navshya.com with:
- Order ID
- Issue details
- Photos + mandatory unboxing video
Our team will verify and assist you with the next steps.
Are Print-on-Demand products returnable?
POD items are not eligible for returns unless damaged or incorrect, as these products are made specifically for each order.
How long does it take to receive a refund?
Once approved, refunds are processed within 5–7 working days to your original payment method.
📱 Product-Related Questions
Why does my product look slightly different from the images?
Product colors or prints may vary slightly due to lighting, screen settings, and printing methods (especially for POD items).
Will the print fade?
Prints maintain quality for a long time when properly used. Slight fading over time may occur depending on washing and usage conditions.
Are your phone cases durable?
Yes. Our phone cases are designed for long-lasting protection, scratch resistance, and everyday use.
Can I cancel my order?
Yes:
- Regular items: within 6 hours
- POD items: within 1 hour
Once printing or processing starts, orders cannot be cancelled.
🙋 Need More Help?
If your question wasn’t answered here, please contact our support team:
We’re always happy to help! 😊